Cancellation policy

When you schedule an appointment at VNC, we devote that entire appointment time to only you. For this reason, we require 24 hour notice for all cancellations. Failure to provide this notice will result in you being responsible for the full cost of the service. For last minute cancellations of an appointment that was purchased as part of a package, the appointment will be forfeited. Please note, we understand emergencies and unexpected events can occur. That is why we allow the option of an appointment being changed to a phone-based session versus an in-office session without penalty at anytime before the start time of the appointment.

Please make sure to arrive for all appointments promptly at or a few minutes before your appointment time. Late arrivals will be seen at the discretion of your dietitian, however your appointment will not be extended past your originally scheduled time slot.

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